Refund policy

    Our 30-Day Return Policy

    We want you and your gift recipient to love your purchase! If you are not completely satisfied, we accept return requests for eligible items within 30 days of the delivery date. 

    Eligibility & Condition Limits
    To be eligible for a return, your item must be unused, unwashed, and in the exact same condition that you received it, with all original tags attached.

    • Candles, Home Decor, Purses, Toys (Baby & Pet): Must be unused and in original packaging. Candles must be unlit.
    • Handknit & Crocheted Textiles: Blankets and pillows must be completely free of odors (smoke, perfume, pets), stains, pet hair, and must not have been washed. 
    • Beauty, Skincare, & Fragrance Products: Due to hygiene, safety, and transit standards, these items are strictly non-returnable if the safety seal is broken or if the product has been opened, unsealed, or sprayed.
    • Greeting Cards: All greeting cards are considered **Final Sale** and cannot be returned.

    How to Start a Return
    Do not mail your item back without initiating a request first. 
    1. Log into your customer account on our website.
    2. Select the order and the specific item(s) you wish to return.
    3. Click "Request Return." 

    Once approved, we will send you instructions on where to send your package. 

    Return Shipping Costs
    Unless an item arrived damaged or defective, customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

    Damaged or Incorrect Items
    If a glass candle breaks in transit, a toy is defective, or we sent the wrong color purse, please contact us immediately at returns@lilacandmint.com with a photo of the issue so we can make it right with a replacement or full refund.

    Refunds to Original Payment Method
    Once we receive and inspect your returned item, your refund will be processed automatically back to your original credit or debit card. Please note that it typically takes 5 to 10 business days for your bank or credit card company to post the refund to your account.

    Returning a Gift?
    If the item was marked as a gift when purchased, or shipped directly to you, we can issue your refund as Store Credit in the form of a Digital Gift Card. This allows you to pick out a replacement item from our shop without notifying the original gift-giver. Please contact us at returns@lilacandmint.com before starting your return so we can set this up for you.